Free  Domestic Shipping for all Order Over $50 " Coupon code - FREESHIP50 "

 

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Customer Care

Welcome to the Jazzy Toes Customer Care center!
 
 
Shopping Online Security and Privacy About Jazzy Toes
Special Customer Benefits
 

 

 

 

 

 

 

 

Frequently Asked Questions

Do you add sales tax on my purchases?
There is no state sales tax on all socks purchase.

What are your shipping rates?

Please see our shipping policy for more information.

What is your return policy?
Please see our return policy for more information.

Is my credit card and personal information secure on your site?
JazzyToes.com uses the industry's highest level of encryption and authentication tools to protect the security of your credit card information. Specifically, every page in the ordering process that requests credit card information uses Secure Socket Layer (SSL) 128bit encryption, which is designed to render information unreadable should anyone try to intercept it. All credit card info is automatically deleted after 30 days for further security purposes. Please refer to our Privacy Section for further information.

Do you take order by the phone?
Yes, call us at (800) 519-3128 (US only) during 9:30 am – 4:45 pm (EST), 5 days a week except public holidays, and we will be happy to assist you. You can also fax your order to 412-202-7106 with your order and payment information. We also accept paypal payment (sales@jazzytoes.com). If you are based individual customer based overseas, you can still submit your order online.  If you have a shop overseas, please contact us at .

Do you gift wrap your products?
No. We do not offer gift wrap service at this time.

The item I want is out of stock. Can you help?
Yes, we will be very glad to help. Just email us and let us know what you are searching for.  We can place a pre-order for you.  We try to maintain stocks for all items at all time.

Do you have a store?
JazzyToes.com is an online store, open 24/7. We are headquartered in Pittsburgh, Pennsylvania, with our warehouse in Michigan. We have retailers carrying our products throughout the world. For more information, click on "STORE LOCATOR" under CORPORATE section on home page.

 


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Shipping Information
 
There is no sales tax on all orders.
 
All orders are normally shipped within the next 3 business days unless otherwise noted. We ship via USPS First Class Mail (no tracking) or Priority Mail (with delivery confirmation), or by UPS Ground (with tracking #).
 
Orders are usually delivered within 6-10 business days. We ship Mondays through Fridays, and our shipping department is closed on Saturdays, Sundays, and all Federal holidays.
 
Express Shipping
 
All express shipping orders will ship the same day if the orders are submitted before 11:00am EST  (or 8am PST) on a business day. Orders submitted after 11:00am EST will ship out the next business days. NO EXCEPTION DUE TO FIXED CARRIER PICK UP TIME.
 
We ship from Michigan.
 
Shipping to Continental USA
 
Our shipping rates for orders shipped within the Continental USA are as follows:

 

 
**Please note that for refund request on orders that were made with free shipping promotions, the above shipping rates or the actual shipping costs will be deducted from the total amount to be credited/refunded.
 
We ship USPS Priority Mail and USPS Airmail to Alaska, Hawaii, Guam, Virgin Island, and Puerto Rico, and Canada.

 

 
Shipping to Canada/Overseas
 
 
 
We ship USPS Airmail service for Canada/Overseas orders.  Please note that there is no tracking # for Airmail service.  Most shipment arrives in 1-2 weeks.
 
**Please note that we do not provide exchange/return for overseas orders due to handling and high postage fee. 

 


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Return Policy and RMA Form

Exchange/Return requests must be submitted within 30 days after purchase.   All sales are final for sales items.   Please also note that our 0-12M socks may appear bigger than other brands, but it is because they are really tailored to fit babies of all sizes of up to 12 months old.  After machine washed and dryed, our socks fit most babies of 3-12 months well.

Please fill out the form below for all exchange/return requests.   Once we receive your request, we will email you an RMA# and return instruction.  

Your Name
Your Email Address
Order/Reference #
   
Your Shipping Address
Daytime Telephone
   
Refund or Exchange?
   
Item Number/Description
Reason for Return
   
Item Number/Description
Reason for Return
   
Item Number/Description
Reason for Return
   
Item Number/Description
Reason for Return
  If you need to return more than 4 items, please e-mail additional item numbers to .
   
Additional Comments
   
 

 


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Order Cancellation

You may cancel any order as long as the order status is "pending." If order status is "'processing" or "shipped," it cannot be canceled. In that case, you will need to go through exchange/return process to return the items to us.  We process orders very quickly and if you need to change an order, please notify us immediately. 

 


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Your Online Account

Register with JazzyToes.com for the most convenient shopping experience. You will be able to check the shipping status on your order by signing into your account.  Register or sign in here.

 


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Credit Card Use

Jazzytoes.com accepts the following credit cards for online purchases: VISA, MasterCard, Discover, American Express, and Paypal, Credit Cards: The total dollar amount of your order is allocated at the time your card is approved, although payment (transfer of funds) does not occur until the order is processed. If the amount charged exceeds your credit limit, your order will be automatically canceled.  Please make sure you have the correct billing information on your order.  If the processing bank cannot verify the billing address to your credit card, your order will be cancelled in order to prevend credit card fraud.

 


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Sales Tax

There is no state sales tax on orders placed through our site.

 


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Order Status and History

We will send updates regarding the status of your order, including when your item(s) ship, to the e-mail address you provided when ordering.

Registered customers, please click Sign In to access web order status and history.

Non-registered customers do not have online access to order status and history. You may request information via e-mail, or by calling 1.800.519.3128. Please provide the order confirmation number displayed after placing your order so we can respond more quickly and accurately.

 


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Contact Us

The best way to reach us is via email.  We try our best to return all emails/voicemails within 2 business days.

Email us at customercare@ jazzytoes.com
or call us at 800-519-3128 (9:30 am - 4:45 pm EST, Monday - Friday, except holidays).   If you are located outside USA, please email us or fax to us at
Fax: 412-202-7106.

Our offices will be closed on Dec. 25th and on Jan. 1st to allow our families to celebrate the holidays. Additionallly, we will be exhibiting at Americasmart in Atlanta from Jan. 10-13th, as well as at the New York International Gift Fair from Jan. 27-30. During this time, we will continue to process orders, but our office will be closed.  If you need to reach us during this time, please email us, and we will try out best to return your email as soon as possible.


We have separate addresses for our office and warehouse. For return/exchange, please see our return policy and complete the RMA form.

 


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